Returns & Exchange Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@petkonnect.com with the Order ID and reason for return also thereby attaching the photograph of the package received within 5 days from the date of delivery. Once we receive the product at our end, our team will check whether the product is eligible for replacement or not. Once confirmed, we will notify you regarding the same via Email or SMS and shall also initiate the replacement process. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@petkonnect.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. The following are specifically excluded from the return / refund policy.

· All Perishable and Edible Items

· Medicines & Supplements

· Customized Products

· Items purchased during sales 

· Gift Cards

 However, please note the above is not an extensive list. Also refer to the product page that mentions if the product is returnable or not. There may be other products which are non-returnable unless damaged or defective.

Note: we do not accept returns or exchanges on prescribed medicine.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FAQs

Can I have a refund for my product?

We offer replacements in case the product is damaged/defective, expired or a wrong product is received by the user. Please contact us on info@petkonnect.com to discuss any refunds and we will review it case by case. 

Once the product returned is accepted by PetKonnect, the refund amount will be initiated into the source account. Refunds if approved, are processed within 7 business days.

Why is my return put on hold?

A return request can be on hold or pending verification because we need some additional information. Don't worry, in such cases our team will get in touch with you within 48 hours to check and assist accordingly.

Cancellations

Can I cancel my order?

Yes, you can cancel an order for any reason by emailing us at info@petkonnect.com. Although any cancellation requests must be done before the product has been dispatched. No cancellation is permitted subsequently.

In such cases, for prepaid orders the money will be refunded to you within 7 business days after the order is cancelled.

 Can PetKonnect Cancel my order?.

PetKonnect reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold PetKonnect liable for any rejection of order cancellations. Some of the reasons for cancellation are as under (not being an exhaustive list of reasons):

· Product is unavailable with the seller.

· Technical errors or issues.

· Invalid address is given in order details.

· Malpractice is used to place the order.

· Multiple orders are placed for the same product at the same address.*

· Order is undelivered after 2 attempts.

In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the order is cancelled.

Updated on: 16th May 2022

Petkonnect reserves the right to update/change these policies at their discretion with prior notice*